What You'll Learn

Given the many things that business can’t control, including the uncertain state of the economy, the one thing that can grow revenues consistently is getting the right people in place to drive that growth. If you focus on who you need rather than what you need, you can adapt to any situation and be successful. Bel Red Energy Solutions grew revenue by 8 percent in 2009 while many of its competitors were shrinking or going out-of-business. The company is projecting double-digit growth in 2010 with improved net profitability, employee retention and customer satisfaction! Those results started with getting the right people into the right places.

Attendees will leave this workshop with concrete action steps they can take to immediately improve their teams, and the results of their service department. You'll learn:

• The real impact of poor employee performance
• When to coach and when to cut
• How to overcome the “Four Deadly Sins” of Employee Relations, and feel better about terminating employment when necessary
• How to drive ongoing improvement, and improve employee retention, through individualized development plans
• 3-5 concrete action steps to improve your teams, and your results