Schedule of Events

Here’s your complete Service Managers Forum schedule at a glance.

Thursday, October 7

7:00am – 8:00am
Registration & Breakfast in the Sponsor Showcase

8:00am – 9:30am
Opening Keynote

9:45am – 11:00am
Learning Labs
Your Service Department Into a Lead Generation Team (Matt Marsiglio)
“Sales” Is a Philosophy, Not a Department (Sharon Roberts & Eric Knaak)

11:15am – 12:30pm
Learning Labs
Turning Your Service Department Into a Lead Generation Team (Matt Marsiglio)
“Sales” Is a Philosophy, Not a Department (Sharon Roberts & Eric Knaak)

12:30pm – 2:00pm
Roundtable Luncheon

2:00pm – 3:15pm
Learning Labs
Service Management in a Green World (Russell Smith)
Selling with Integrity: Technician Upselling & Lead Generation (Adam Gloss)

3:15pm – 3:45pm
Break in the Sponsor Showcase

3:45pm – 5:00pm
Learning Labs
Service Management in a Green World (Russell Smith)
Selling with Integrity: Technician Upselling & Lead Generation (Adam Gloss)

5:00pm – 7:00pm
Reception in the Sponsor Showcase

Friday, October 8

7:00am – 8:30am
Breakfast in the Sponsor Showcase

8:30am – 9:45am
Learning Labs
10 Steps to Personnel Performance Excellence (Frank Besednjak)
Pruning the Tree: Shape Your Team to Drive Growth (Adam Gloss & Darrick Philip)

10:00am – 11:15am
Learning Labs
10 Steps to Personnel Performance Excellence (Frank Besednjak)
Pruning the Tree: Shape Your Team to Drive Growth (Adam Gloss & Darrick Philip)

11:30am – 1:00pm
“The Big Idea” Luncheon