What You'll Learn

Oh, the times they are a-changin'. And your service department needs to change, too. Have you transitioned to a world where home performance, energy services, and alternative energy sources are being demanded by customers? Because if you haven't, you're going to need to. In this workshop, a service manager from the trenches of the new green world will show you how to overcome the challenges of this transition, how to train and prepare your office and field staff, how to provide the right tools for a technician to use on a "green service call," and discover the possibilities of increased revenue by managing a service department that embraces the green world.